Terms and Conditions

On a short Christmas break! Orders will be despatched 7th January but if thats too long to wait and you'd prefer a refund just email hello@kindlyyarn.co.uk

RETURNS

We want you to be happy with your purchase, but if not please contact us at hello@KindlyYarn.co.uk

It's ok to change your mind!

If the item is unused, in its original packaging with proof of purchase (e.g. order number), you can exchange, or return for a full refund. Customers are responsible for return postage costs.

Contact us within: 14 days of delivery

Return items back: within 21 days of delivery

If there's a problem with your order

We're really sorry about that. As a small company customer service is really important to us, so please get in touch and we'll do all we can to help.

WHOLESALE, BULK AND BESPOKE ORDERS

Note: Different despatch and returns policies apply to wholesale, bulk and custom orders.

Your statutory rights are not affected.